Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "Customer") and ReVloom ("ReVloom," "we," "us," or "our") governing your access to and use of our website, web application, and related services (collectively, the "Service").

By creating an account, joining early access, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms. If you do not agree, do not use the Service.

The Service is currently offered on an early access / beta basis. This means features may be incomplete, may change or be discontinued, and may not perform as expected. Early access functionality is provided for evaluation and may contain bugs or limitations.

We may modify, suspend, or discontinue any part of the Service at any time during early access without liability. Pricing, plans, and feature availability may change before and after general launch, and we will provide notice of material changes that affect a paid plan you are on.

ReVloom helps small businesses draft and manage replies to customer reviews using artificial intelligence. The Service generates draft responses based on the context you provide. ReVloom does not automatically publish content on your behalf; you review, edit, and decide what to send.

To use certain features, you must create an account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use or suspected breach of security.

You are responsible for maintaining access to the email account associated with your ReVloom account. Control of the associated email account may be treated as control of the corresponding ReVloom account.

You agree to use the Service lawfully and responsibly. You will not:

• Use the Service to generate or publish content that is unlawful, defamatory, harassing, deceptive, fraudulent, infringing, or otherwise harmful.
• Impersonate any person or business or misrepresent your affiliation with anyone.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems and networks.
• Interfere with or disrupt the integrity or performance of the Service, including by introducing malware or overloading our infrastructure.
• Reverse engineer, decompile, scrape, or attempt to extract the source code or models underlying the Service, except where such restriction is prohibited by law.
• Resell, sublicense, or provide the Service to third parties except as expressly permitted.
• Use the Service to violate the terms or policies of any third-party platform, including review platforms.

We may investigate suspected violations and may suspend or terminate access for conduct that we reasonably believe violates these Terms or harms the Service or others.

Reply drafts and other outputs are produced by artificial intelligence and are provided to assist you, not to replace your judgment. AI is inherently imperfect, and generated content may contain factual inaccuracies, omissions, biased or misleading statements, outdated information, offensive or inappropriate language, or other errors.

ReVloom does not review, fact-check, or verify AI output before it is presented to you. The Service acts solely as a drafting and assistance tool. You are solely responsible for reviewing, editing, approving, and publishing any generated content, and for ensuring that anything you publish is accurate, appropriate, lawful, and consistent with the policies of any platform on which it appears.

ReVloom does not guarantee that AI output is free of errors or fit for any particular purpose, and you assume all risk associated with your use of generated content.

ReVloom does not provide legal, tax, accounting, employment, compliance, public-relations, or other professional advice. Any content generated by the Service is provided solely for informational and drafting purposes. You should seek qualified professional advice before relying on generated content in situations involving legal, regulatory, financial, employment, or other specialized matters.

Any reply or content you publish using drafts generated by the Service is your content and your responsibility. You retain full control over what you send and where. You are responsible for compliance with applicable laws and platform rules, including those governing reviews, advertising, consumer protection, and privacy. ReVloom is not liable for content you choose to publish.

ReVloom is a tool to help you respond to reviews more efficiently. We do not guarantee any particular business outcome, including improvements to ratings, reputation, revenue, customer sentiment, search ranking, or response rates. Any statistics, examples, or estimates we present are illustrative and do not constitute a promise of results.

The Service may interoperate with third-party services, including review platforms, analytics tools, and payment providers. Your use of those services is governed by their own terms and policies. We do not control and are not responsible for third-party services, and their availability or behavior may change at any time in ways that affect the Service. Integrations are provided "as is" and without warranty.

ReVloom does not own or control Google Business Profile or any other third-party platform on which your reviews or responses appear. Those platforms operate independently and enforce their own policies, algorithms, and decisions.

ReVloom is not responsible for, and will not be liable for, any suspensions, restrictions, penalties, content removals, moderation actions, policy-enforcement decisions, ranking or visibility changes, account actions, or service interruptions imposed by a third-party platform, including actions that result from content you publish. You remain solely responsible for complying with all applicable third-party platform policies and terms.

ReVloom is an independent product and is not affiliated with, sponsored by, endorsed by, or certified by Google. "Google," "Google Business Profile," and related marks are the property of Google LLC. Your use of Google services remains subject to Google's own terms and policies, and you are responsible for ensuring that your use of ReVloom in connection with those services complies with them.

Any product roadmaps, planned functionality, previews, demos, mockups, marketing materials, and references to upcoming features — including features such as Safety Net Auto-Reply — are provided for informational purposes only.

ReVloom does not guarantee that any future feature will be released, and any such feature may be modified, delayed, replaced, or canceled at any time and for any reason. You should not rely on, or make purchasing decisions based on, features that are not currently available in the Service.

Paid plans are billed in advance on the cycle you select (for example, monthly or yearly). Payments are processed by our third-party payment provider, Stripe, and are subject to Stripe's terms and privacy policy. We do not store full payment card details on our systems.

Unless otherwise stated or required by law, fees are non-refundable, and you authorize recurring charges until you cancel. You are responsible for any applicable taxes. We may change pricing with notice; changes will take effect on your next billing cycle. If a payment fails, we may suspend or downgrade your access until payment is resolved.

The Service, including its software, design, text, graphics, trademarks, branding, workflows, and prompts, is owned by ReVloom or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

Except as expressly permitted, you may not copy, clone, or reproduce the Service; build, train, or develop a competing product or model using ReVloom proprietary materials; remove or obscure any copyright, trademark, or proprietary notice; or misappropriate our trademarks, branding, designs, workflows, prompts, or software. All rights not expressly granted to you are reserved by ReVloom.

You retain ownership of the business content and context you submit ("Customer Content"). You grant us a limited license to host, process, and use Customer Content solely to provide and improve the Service. As between you and ReVloom, and to the extent permitted by law, you own the reply drafts generated for you, subject to your responsibility for their use.

If you provide suggestions, ideas, or feedback about the Service, you grant ReVloom a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback for any purpose without obligation or compensation to you. Feedback is provided voluntarily and is not confidential.

ReVloom respects the intellectual property rights of others. If you are a copyright owner, or authorized to act on behalf of one, and believe that content available through the Service infringes your copyright, you may notify us at hello@revloomapp.com.

We may investigate reported claims and, where appropriate, remove or disable access to content alleged to be infringing. We may also take action against accounts that are the subject of repeated or substantiated infringement notices.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, error-free, or that AI output will be accurate or reliable. You use the Service at your own risk.

We aim to keep the Service available but do not guarantee uninterrupted or continuous access. The Service may be unavailable from time to time due to maintenance, updates, technical issues, or factors outside our control, including third-party outages. We are not liable for any loss arising from such interruptions, and especially so during early access.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVLOOM AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless ReVloom and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to (a) your use of the Service, (b) content you publish, (c) your violation of these Terms or applicable law, or (d) your infringement of any third-party right.

You may stop using the Service and close your account at any time. We may also discontinue the Service, in whole or in part, particularly during early access.

In addition to any other rights, we may suspend, restrict, limit, or terminate your access immediately and without prior notice if we reasonably believe that your activity threatens the security or integrity of the Service, that you are abusing or misusing the Service, that you have violated these Terms or applicable law, or that your use creates legal, regulatory, or operational risk for ReVloom or others.

Upon termination, your right to use the Service ends. The following provisions survive termination or expiration of these Terms: Intellectual Property; Feedback; Disclaimer of Warranties; Limitation of Liability; Indemnification; Dispute Resolution; payment obligations accrued before termination; and any other provisions that by their nature should reasonably survive. We may delete your data following termination in accordance with our Privacy Policy and data retention practices.

By using the Service, you consent to receive communications from us electronically. Notices, disclosures, agreements, invoices, billing notices, legal communications, and other updates may be provided to you by email or by posting within the Service.

You agree that all electronic communications we provide satisfy any legal requirement that such communications be in writing, and that they have the same legal effect as if they were provided in paper form.

You may not use or access the Service in violation of any applicable export-control laws, economic sanctions, or trade restrictions. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive sanctions, that you are not identified on any restricted-party or sanctions list, and that you are not otherwise prohibited from using the Service under applicable law.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Subject to applicable law, you and ReVloom agree that any dispute arising out of or relating to these Terms or the Service will be resolved through binding arbitration, rather than in court, except that either party may seek relief in small-claims court or seek injunctive relief for intellectual property or unauthorized-access claims.

Arbitration will be conducted on an individual basis only. To the maximum extent permitted by law, you and ReVloom waive any right to participate in a class action, to bring claims in a representative capacity, or to consolidate claims with those of others, and each party waives any right to a jury trial. No arbitrator may preside over more than one person's claims. This dispute-resolution section survives termination of these Terms and your use of the Service.

If any portion of this section is found unenforceable, the remainder will continue to apply, except that if the waiver of class or representative proceedings is found unenforceable, then this entire dispute-resolution section will not apply to that dispute.

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, power or internet failures, or the failure of third-party services or suppliers.

We may update these Terms from time to time. When we make material changes, we will revise the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after an update constitutes acceptance of the revised Terms.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ReVloom regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Email us at hello@revloomapp.com and we will be happy to help.